I spent probably a week trying to find someone to fix my autoclave with no luck. Everyone I talked to only wanted to work for dental offices they had no time for a Tattoo shop. So glad I found All Clave Parts they helped me diagnose the problem, get the right parts order and offered to help fix unit over the phone if I had any problems with it. What a great company Thank You.. Will definetly recommend to anyone looking for the autoclave. I will go back to buy again. Thank you!!